A Simple Question

Long ago I accepted the fact that working in the hospitality/retail industry means dealing with strange and unexpected customer service issues that will test the patience of the most even-tempered people. As a generally impatient and often judgemental person, I may not seem like the ideal fit for such jobs; however, I appear to possess the power to hide these traits just long enough to deal with the issue at hand.

Monday was a P.A. Day, which meant a lot of teenagers were unceremoniously unleashed on the town. A group of these teens came into the store I work at and began aimlessly wandering through the racks. I was going about my business behind the cash desk when a girl showed up in front of me, having broken away from her posse. I smiled and asked her how I could help. She quickly glanced around the store and replied, "Ummm, could you do me a huge favour?" I was taken aback by her casual request and foolishly thought perhaps she wanted to purchase something on the sly as a gift for another member of her group. As she shiftily looked around again, I realized my mistake and hesitantly said, "Sure." Our conversation proceeded as such:

Teen: "Okay, so this is going to sound reeeeeally terrible..."
Me: starting to worry while maintaining a neutral facial expression
Teen: "I need to make my boyfriend jealous, so do you have any really cute guys working right now?"
Me: fighting my eyebrows as they quiver with the urge to turn up into a condescending peak - I point to one of my colleagues who's helping a customer nearby "Well...he's actually the only guy working today."
Teen: looks at my colleague and turns back to me with a look of dissatisfaction and dejection "I am sooooo screwed."
Me: mouth slightly gaping while I try to think of what the appropriate response is - the teen turns to leave in a huff, then suddenly turns back to me
Teen: "Where's your rugby stuff?"

The joke was totally on her because we didn't have any rugby stuff.

I wanted to share this gem with all of you so that (a) You could hopefully have a bit of a chuckle, and (b) I could pose this very simple, but very serious question: What is wrong with people?